About Us

Who we are

The Financial Services Federation is a non-profit organisation representing New Zealand's responsible, non-bank financial institutions. Our work includes setting industry standards for responsible lending, promoting compliance, consumer awareness, and working with Government towards fair and enforced legislation.

The Federation takes a "quality over quantity" approach to membership to ensure its reputational integrity. Our members include finance, leasing, and credit-related insurance companies, credit reporting agencies, and affiliate members that provide professional services to the industry.

Several of our members represent the finance arms of motor vehicle brands including BMW, Nissan, Mercedes-Benz, Toyota, and Honda. See the full list of members here.

We have developed consumer resources like the Responsible Lending Guidelines to let people know what to expect from a responsible lender. These guidelines were used to directly inform the Ministry of Business, Innovation and Employment's "Responsible Lending Code" in 2015. Check out this and our other resources are on the Consumer Information page.


Lyn McMorran


Lyn leads in the Financial Services Federation's commitment to setting industry standards of responsible lending, and advocating for fair and enforced regulation.


+64 4 472 1731

Hannah McKee


Hannah brings her background as a journalist to produce the Financial Services Federation's marketing and communications activity and deliver quality member events.


+64 4 472 1731

Diana Yeritsyan


Diana provides legal expertise to the federation and leads our submission and consultation work.


+64 4 472 1731

Sue Bentley


Sue provides accounts and administrative expertise to the federation as well as key assistance to the Executive Director and wider team.


+64 4 472 1731

Executive Committee

  • Mark Mountcastle (Chair), Chief Executive Officer, Avanti Finance
  • Phil Ellison (Deputy Chair), Chief Executive, Finance Now
  • James Searle, Chief Executive Officer, DPL Insurance
  • Michelle Herlihy, General Counsel Australia and New Zealand, Custom Fleet
  • Neil Simons, Head of Consumer Compliance NZ, Latitude Financial
  • Mark Spring, Managing Director, Thorn Group
  • Campbell Smith, Country Manager, LeasePlan
  • Jane Dunkerley, Managing Director, Centracorp Finance

Our StoRY

In early 1960s New Zealand, as the country experienced a burst in post-war development and a growth in finance companies. This was accelerated by a rising, prosperous population and full employment. The number of finance companies operating at the time was in fact not large, but movement in The Beehive toward extensive regulation became a growing concern for the sector.

Dr Otto Heymann, the then General Manager of UDC Finance, advocated to his peers the need for the sector to have a collective voice to open communication channels with the government and other industry groups.

This advocacy proved effective, and in June 1965 the NZ Finance Houses Association was formed, later taking on the name Financial Services Association in 1987. In 1989, a merger took place with the Mortgage Lenders Association (formerly the Building Societies Association) and the name was changed to Financial Services Federation (FSF).

Thirty years later, the Financial Services Federation continues to act as the voice of the responsible, non-bank finance sector.

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